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Terms

By using this website, you agree to be bound by these terms of use.

Open Closet reserves the right at any time to change or add to this website, including these terms of use.

Refunds

1. Item(s) must be be returned within 7 days (14 days for international customers) of receipt.

2. The goods must be in original condition, in their original packaging with all tags still intact. Should items be returned with marks or stains i.e make-up, tanning products, soiling etc. a cleaning fee will be deducted from your exchange or refund. Should the garment be unable to be cleaned you will be contacted by our customer service team.

3. Exchanges can be made as a request only and this is subject to availability. If your requested garment is not available, then a refund or store credit will be issued and you will be notified by email.

4. Please note, no refunds accepted on sale items.

You must send an email prior to returning the item.

We apologise, but we do not offer refunds or store credits for sale items, unless faulty.

Refunds will be issued through the original method of payment.

Returned items that have been damanged or worn will be returned to the customer without a refund or store credit.

Delivery

We can not accept responsibility for misplaced items or delayed delivery by Australia Post or unforeseen circumstances. We do our very best to dispatch all orders as quickly as possible

Pre-orders

Pre-orders are subject to the same terms & conditions as all other purchases on this website.

We can not guarantee the delivery dates for pre-ordered items. The delivery time frame provided on our website are only a suggestion and are provided by the designer/labels.

We carry limited quantities of all our lines in order to provide you with an exclusive selection. Please pay for it like a usual purchase and we will reserve the item especially for you. Once the item arrives, you will be notified by email or telephone and the item will be posted to you immediately via express postage using Australia Post.

Product Information

Colours may appear slightly different via this website due to the individual computer monitor settings or the photo's resolution.

All orders are subject to its availability of stock, however there may on occasion some errors in stock levels or sizes. We will do our very best to ensure that the most accurate information is displayed with our products.